I ordered a Nikon D7100 body only from Value Basket online on 13/01/2014, and waited for delivery. I check my online profile to keep up to date with the delivery and the status remained the same for days and days. Eventually, I contacted them via email and they said there was a delay in getting stock and my order would be fulfilled when stock was available.
When this happened I looked at reviews of this company online and regretted sending them almost £550. I asked for a refund and was told that it would take 7 days to process and then my bank would take 2-3 days to credit my account (rubbish). I emailed again after 5 days to find out what was happening and I got another email stating that my refund was being processed and it would be 10 days till I got a refund. I have emailed them since , informing them that I will be pursuing this matter through the small claims court.
My advice - the price they put online is too good to be true. They have terrible customer service and if you do a quick google search you will find out that the goods are shipped into the UK as "gifts" and no import tax is paid. If HMRC open the package and find out you have paid for this item, then you will be responsible for paying the import duty etc , which makes it no cheaper than a high street shop (without any guarantees etc). I am still waiting for my refund.
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