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Pathetic customer service and frustrating advise for Kobo

Doent it dound funny when the WHS staff suggests to keep KOBO on frozen screen until it's battery drains and use the same device, that too after 2 days of purchase. When I tried to put my point , the staff blames mishandling the Kobo as the reason of fault. The smae person claims him to be a Kobo trained support member, but when reported to Kobo help desk they think the piece is faulty.

WHS would not replace the Kobo even when it was sold faulty if we dont have packaging. whatever, an item if goes faulty on 2nd day of purchase must be refunded, no matter what happens to the packaging. And the staff should be polite, unlike WHS Hounslow

If you want to but Kobo, just don't go to WHS.

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Pranay Mishra
London, United Kingdom