Terrible customer service the people work there in brighton store are so fake and they be nice to you when u were buying anything but if you have problem afterwords they are so terrible and rude to you, they treat me very badly when I wanted to exchange something and they don't do refund which i think a big company like them they should if the product is faulty or something wrong with it. but unfortually they dont do refund i bought shoes from them but broken next day then i say i cant trust their quality any more so want a refund the lady was very rude and abuse me from stealing i was really upset plus and I'm a returning customer i used to buy from them a lot but apparently they don't know how to value and keep their customer they lost me now i will never go back to ted backer.
I am writing to complain about the treatment I received during a visit to your central Brighton branch on Western road today.
My problem actually started last weekend when I came in store to purchase an ink cartridge for my Epson printer which I had also purchased from Argos a few months earlier. I asked the sales staff if it was the correct ink for my printer and she advised that it should fit all Epson printers but if not I could return it to the store and change it. But when I returned to the store today I was advised that because I had opened the cartridge I could no longer return it. I explained that I was never told this would be the case so the employee got the customer service manager Lucy to come and speak with me. After initially not believing me that I hadn’t been told I couldn’t open the product she then told me that the girl who had told me this was a new employee. I then explained that it was not my fault I had been given incorrect information and that I felt I should be able to get a refund but she said it wouldn’t be possible and gave me a complaints number I could call.
I called the complaints number and they agreed that if it was a new employee that had given me incorrect info then I would probably be entitled to a refund and that they would call the store then call me back. They called back after about 20 mins with a completely different attitude having spoken to the store service manager Lucy who had told them that I had said ‘I was originally told that I could go home to check the model no the return the cartridge as long as it was un-opened.’
This is a complete lie as I never said this or was told this I can only presume she said this to get out of the fact that she had told me the employee was new. I feel very upset that the manager has lied about me and was very rude to me in store. They never refunded my money and I am not even really bothered about the refund at this point any more I am just shocked about how rude is this employee and think argos should do something about it I run my own business I will never bear someone like her stay in my company to lose customers for me however argos - this company never responsed about it.
Heather found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook