Universal Star Registry

Poor quality product, further instructions need to be provided

I didn't feel this star registration product was worth the money paid.

Firstly, the star I registered was part of the Canis Minor constellation. But when the pack arrived it contained errors in the paperwork - the registration certificate said Canis MAJOR, not Minor, while the cover note said Minor. This was awkward as this product was a present and I had to get the certificate replaced.

Secondly, a CD is included with some star-finding software. But there are no instructions provided on how to find 'your' star which has been purchased. The software's own instructions are unclear and I was unable to work out how to enter the star's co-ordinates in a way that enables you to find it via the software and then in the night sky.

Basically, a bit of extra effort on behalf of the company in terms of a simple, step-by-step guide to finding your star is needed, otherwise the whole pack is pretty useless.

12 September 2012

Reply from universal-star-registry.com

We apologise for the errors with the paperwork but this was replaced immediately,
we have also replaced the CD with and online star tracker that can be downloaded from our website where there is a step by step guide on how to use it.