MR C E C SHARP´s profile

Reviews (1)

The wrong item delivered

I went online to order 1 Wild Cat 1 Watt LED Focusing Torch 1x AAA - CAT102 £9.60 (I have pasted in this description from my online order confirmation). What was delivered was the 3xAAA battery version, which was much larger than I wanted (I'm trying to replace an existing Wild Cat 1 Watt LED Focusing Torch 1x AAA which no longer functions well, and which I purchased elsewhere online a long time ago). I e-mailed Customer Service to tell them of the mistake, but they stated that the order which they received was for the 3xAAA version, and that as far as they were concerned the correct item was despatched. I said that this was very odd, and that I wished to return the item, unopened, and to receive a refund. I followed the procedure of which they advised me by e-mail, and I duly posted this on 22 Aug, with proof of postage. As of 11 Sep it still has not been received by Toolbox, as told to me by Customer Service. All together, it has been a rather unsatisfactory experience.

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United States