The staff at the showroom were great. Friendly and helpful but not pushy. The delivery went like a dream (no pun intended). The delivery men, Ian and Julian, phoned to give me a smaller window which saved me time. They then arrived on time, wore shoe covers to protect my carpet and were friendly throughout. The quality of the beds were great too. Can't fault Dreams. I would definitely order from them again. Thank you.
After I received my items and assembled them I was really pleased. The power rack was simple to put together, solid and beautiful. I was really pleased. Then I realised my current barbell didn't fit. It was too short. This led me to believe that I needed an Olympic size bar and a whole new set of Olympic size weights to go with it. Nothing in the description had said that I needed a certain size bar to match and I think it should have done. When I looked on Powerhouse's site my heart sank. It was going to cost me another £180. I was gutted.
I spoke to Powerhouse's staff and explained. They offered me a very small discount for the extra kit but failed to point out that I didn't need an Olympic bar - just a longer standard thickness bar. I happened to find this out myself. Quite poor really. They should have known and advised me there was no need to buy all this other equipment.
So overall it was a good experience. Great kit and delivery but the staff should have mentioned I would need a certain length barbell bar when I ordered it over the phone. That would have saved me a lot of stress. The staff should have advised me that I didn't need to order more kit. It seems they can sell you the kit but don't really know much about weight training in order to advise newcomers to the sport. However, I would still order again from them though as the kit and prices are great.
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