Powerhouse Fitness

Great products and delivery at a good price but advice could be better.

After I received my items and assembled them I was really pleased. The power rack was simple to put together, solid and beautiful. I was really pleased. Then I realised my current barbell didn't fit. It was too short. This led me to believe that I needed an Olympic size bar and a whole new set of Olympic size weights to go with it. Nothing in the description had said that I needed a certain size bar to match and I think it should have done. When I looked on Powerhouse's site my heart sank. It was going to cost me another £180. I was gutted.
I spoke to Powerhouse's staff and explained. They offered me a very small discount for the extra kit but failed to point out that I didn't need an Olympic bar - just a longer standard thickness bar. I happened to find this out myself. Quite poor really. They should have known and advised me there was no need to buy all this other equipment.
So overall it was a good experience. Great kit and delivery but the staff should have mentioned I would need a certain length barbell bar when I ordered it over the phone. That would have saved me a lot of stress. The staff should have advised me that I didn't need to order more kit. It seems they can sell you the kit but don't really know much about weight training in order to advise newcomers to the sport. However, I would still order again from them though as the kit and prices are great.