Repeated billing errors (all in their favour of course) are blighting my experience of GiffGaff. This is when you realise why they are cheap - the customer service is clunky and time-wasting with pages of 'pre-determined' enquiry topics, none of which is relevant to your own problem. To justify the reliance on community forums and minimal paid manpower, their automated systems need to work reliably and this isn't happening(automated renewal of 'Goody Bag' hasn't worked for me either) . I think they'll be bought out by one of the big operators pretty soon and run as a 'budget alternative'.
Craig Craig found this review useful
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