John Hensser´s profile

Reviews (6)

Animed Direct

Easy to order, delivered fast, lets see if it works!!

Our 6 dogs have a flea infestation and Frontline, Advantix and Spot on don't appear to work anymore. Have now applied the one from Animed and sprayed the house with the flea spray. It is only a few days and we are still finding the odd live flea and plenty of dead ones....so far, so good.
The order process was easy and the goods were delivered promptly.

Three

Still waiting !!

I have 2 contracts with Three, one phone, one MiFi. Both work quite well around the canals of the UK but trying to check my account online, using my laptop, is a JOKE. Since March this year I have been asking Three why I cannot see both my accounts online (I can only access the Broadband account) as when I click "My Account" it defaults to that one and won't allow me to do anything else. I have spent hours on the phone getting nowhere and tried Facebook feedback and user forums...all to no avail. To be fair to Three they did respond to a lengthly comment I put on facebook with the helpfull reply " Hi John, you should be able to open a separate My3 account for your phone. Hope this helps" !!!!!!!!! How the hell does that help anything ????
After my reply they sent me a link to a form they use online so I typed it all again. This was 3 days ago and as yet, no response.
When I log on to my bank account I can check on any one of my 6 accounts ! WHY CAN'T THREE LET ME SEE JUST TWO ?????
Looking at the other reviews on your site I will be surprised if I get this solved and if not I will also go elsewhere.

TLC Electrical

Very helpfull customer services staff. Quick, personal service...excellent

I wanted some electrical components in a hurry and called TLC to see if they could improve on the delivery option I had chosen on line. They looked up my order and in 30 seconds had upgraded it to "next day" , at no extra cost !! ( I hope that doesn' t get someone into trouble). I then asked if they supplied some connector adaptors and even though they don't they gave me the contact number of the manufacturer.
Very good service. I will use them again.

www.theunderfloorheatingstore.com

exellent web site and delivery

Easy to order everything you need in one place (kit) good price and fast delivery. So far so good now for the installation !

Enterpriserenta Car

Outstanding service

We have used Enterprise in the UK over the past 12 years and just completed another weekend hire from Crewe. The staff were so helpfull and friendly it was a pleasure to use them again. Good value, excellent vehicle and fantastic staff. Thank you

Tile Fix Direct

Fast Delivery and excellent customer aftercare

I ordered materials for my new wet room online. I had researched products and prices for ages and selected Tile Fix from all the rest. The stuff all arrived on time but the tile trim was not the profile I had ordered. One phone call and it was put right, the bloke on the end of the phone even let me order another item without having to pay for extra postage as they would include it with the replacement trims. I have been having alot of trouble with courier companies and customer service in general but Tile Fix stood out. Everyone gets it wrong sometimes but you will always be remembered for putting it right ! Thanks

John Hensser´s profile

profile image of John Hensser
John Hensser
Reviewer
Male, 1949
Manchester, United Kingdom

About

Avid campaigner for good customer service. "EVERYBODY GETS IT WRONG SOMETIMES...BUT YOU WILL ALWAYS BE REMEMBERED BEST FOR HOW YOU PUT IT RIGHT"