INFURN.com

10 months since order and payment, still haven't seen anything.

I ordered a lamp on the 13th of January 2012.

The estimated shipping date has been changed 4-5 times with various excuses. It now says the 12th of December 2012, 11 months after the item was ordered and paid for, but this date will undoubtedly also be changed.

I have been emailing them, asking for a refund for 6 months ++, they either refuse or simply don't respond.

EDIT1: Your "contracted" 34 weeks have passed. Please refund my payment.

EDIT2: After submitting my review, I was contacted by phone by a person working for this "company", who said that I would receive my refund if I removed a certain line from the review. I agreed to do so once my money was refunded. Another 7 weeks have passed, and I still haven't seen anything.

I would like to reiterate: do not buy anything from this "company".

EDIT3: After resubmitting my review, I received another reply promising to refund my payment. I still haven't seen anything.

EDIT4: After resubmitting my review, I was contacted by TrustPilot, who do not allow "accusations in the reviews". I have removed certain words, but reaffirm my distrust for this "company".

EDIT5: Another edit, another promise, all they do is ignore you to keep their "business" going.

David Hultand Stopinfurn.com found this review useful

01 November 2012

Reply from Designfurn LTD (infurn.com)

Dear Jørgen,

I am extremely unhappy about the way the finance department has dealt with your case and not processed as promised.

I haven spoken to my head of finances just now, and the fund will be sanctioned today, I will contact this afternoon to confirm the transfer.

I sincerely do apologise for this delay and I thank you for your review here on trust pilot , this enables us to improve our service.


Kind regards,

Terry Piotrowski
Forum Coordinator
Infurn