Matthew Rayner´s profile

Reviews (1)

Ended up with nothing but still lost postage costs

I'm an avid online purchaser, I prefer the choice and keen pricing. However, I also expect good customer service and a pleasing shopping experience. Mobilefun certainly delivers on the choice and pricing, but my experience certainly fell well short on the rest.

I ordered a magnetic case for my new Nexus 7, eagerly awaiting delivery. When it arrived, the package looked somewhat small. It turns out that their warehouse had felt that my Nexus 7 would look better in a Samsung Galaxy S3 case. No matter how hard i tried I couldn't squeeze my 7 inch tablet into this phone case.

No problem i thought, i'll give them a call. Oh, wait, there was noone to talk to. I tried various options, each one a recorded response directing me with instructions to the website.

So after an email, and response within a time thatwas acceptable, i had to fill in a return request, print the free return postage and package up, and take the incorrect item to a collect+ store, across the other side of town. At my own cost of course, for a mistake i hadn't been the cause of.

Then, a four to five day wait for the item to be returned to their warehouse. I could walk it there quicker than that.

At this point, and only then, would they send out the correct item. Only, as it turns out, they couldn't as it was no longer in stock.

So, having waited 10 days from ordering to having the item returned to their warehouse, i now had a refund applied to my card for the item cost, no item, and a loss of the initial postage cost which was not returned. All due to the incompetence of their despatch process.

So, will i order from them again? No, despite them having a few items i'd been wanting to purchase for my Nexus i will wait for them to become available elsewhere and purchase with confidence. As for the Nexus 7 case, i bought one in a major retailer and had no issues.

Matthew Rayner´s profile

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Matthew Rayner
United Kingdom