Upset´s profile

Reviews (1)

Mailboxixchange

Don't use

Mailbox was shipped with a manufacturing defect. I contacted the service representative who asked that I e-mail photos of the problem. I did this immediately and was promised a response in 24 hours. Seven days later and three e-mails from me I was told they would issue a tag to recall the product- still no response on when or how. I finally installed what was shipped since there was no timely resolution.

Mailboxixchange has poor customer service and I wouldn't use again.

13 September 2012

Reply from mailboxixchange.com

We are going to have an associate contact you regarding this situation, which is completely unacceptable. We apologize and want you to know that we have every intention of making this right with you. Thank you for your patience and purchase.

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Upset
Reviewer
United States

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