I was having trouble finding a replacement piece for a shower bracket. After visting several shops in person, I was just about to give up, when I tried an internet search. Shower Doctor had the part, in stock. I ordered in the middle of the night, but had the part in my hands in only 2 days, faster than promised. Even my landlord was surprised, saying, "I never thought you find the part." Very satisfied.
While I understand that it's not entirely Regus' fault that they lost the location at 1000 Great West Road, I thought the situation was handled poorly, especially after I indicated my willingness to accept the substitute location offered.. It took way too long to sort everything out. Staff seemed a bit confused as to what was going on. I was emailed different, conflicting information, by two different members of Regus staff. When I was asked to sign a new agreement, covering the new location, I was perfectly willing to do so, but when I stopped by Park House, Ealing, to sign in person (because I don't have a working printer at home), I was given the runaround. I had to complain that I had spent two hours travelling to get there and was not willing to "come back later," as was suggested. I had to demand that someone "find the document I need to sign, let me sign it, and I'm on my way." Finally, the document was produced. Recently, I have had 2 occassions to visit the business lounge at Bracknell. Overall, things went well, there, but on my first visit, I wasn't offered the username and password, for the wifi in the lounge and had to ask for it, on the second visit. It's a little thing, but it adds to the feeling that I am not receiving a gold standard of service, with my regus Gold Card.
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