Kimberley Tucker´s profile

Reviews (1)

Maplin

Incorrect price ticket

I visited the Crayford Store on Monday 10th Sept 12 and found a Mix deck that I was interested in, I asked a sales assistant if it would be possible to reserve this product, the product that I wanted was the "Numark Mix deck Express" product number - N86LN (ticket priced as £299.99), which I did point out to the sales assistant at the time, whilst I was with my partner. I came back in yesterday, to have another look at the product that I was interested in and I was happy with it so I arranged to sort some money out. This afternoon, I have gone back into store to purchase this product and was told that it had the wrong price ticket under it and it should be £479.99 and not £299.99 and was told I had most likely pointed out the wrong mix deck when I had it reserved, which I indeed did not do.

The mis-placed product ticket price for £299.99 was actually for the Numark ICD Mix 3 - Product Code N27JQ not for the Numark Mixdeck Express - Product code - N86LN which was £479.99 the one I originally wanted.

However when the Assistant manager came out after asking for him he changed the prices round and said that a customer may of handled the products and put them in the wrong place, which I doubt that very much as these are heavy and this was my third day visiting the store for them to be moved around.

I was advised by the Assistant manager politely that he could only take 10% of this product, which I was very grateful for but this was not my fault and I was mis-informed with the price and thought the product that I wanted was at the price of £299.99 and also reserved but found out as well this was not the correct product.

I always shop with Maplin and I am so very disappointed that there was a mistake with the product price ticket which was in the wrong place and this was not checked properly.

Kimberley Tucker´s profile

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Kimberley Tucker
Reviewer
1985
Belvedere, United Kingdom

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