I received my items & they were amazing, delivery was super fast and I was happy with the sale until I saw that my home phone number had been printed in large bold figures, underneath the address, on my parcel, which I see as a huge security risk and I was not impressed but other than that I think it's a good company and would buy from them again if they didn't print my number clear for everyone to see.
I had a problem with my second purchase from this business as the item I ordered was faulty. I contacted the company and explained what the problem was, they arranged for me to have a replacement sent out and following day I received the item, a free gift and a 20% discount voucher code for my next order, the customer service assistant was polite and helpful, I will shop here again & would recommend others to do the same.
joyce found this review useful
On the 08/12/12 I ordered a coat that I really wanted and had been looking in all the Debenhams stores for in my size, It hadn't been delivered by the 18/12/12 and I was getting worried so I phoned up on the expensive 0844 number and they told me to wait a few more days so I rang on the 22/12/12 only to find it had been ' probably lost in transit' after disappointment, waiting in days on end for it and spending money & time phoning for an explanation I got no apology and offered a refund which won't show in my account until the 02/01/13, which is ridiculous. Way to go Debenhams, number one customer service skills!
Mark Dyos found this review useful
Argos's customer services are appalling and I will never shop there again! 4 times I have experienced this dreadful service (once with a dyer, once with a corner sofa unit & twice with washing machines), I will not be tempted to to shop there again even if Argos were giving items away! They lie, are rude and unreliable. I have ordered a washing machine from my Grandma in her name and address but on my Argos account on-line and they had somehow received an order for me at my address and my Grandma at hers so when I got in touch with them to cancel one of the orders they had promised a refund into my grandma's account by the Wednesday and by the following Monday when we still hadn't got one my grandma phoned up to hear that the order hadn't even been cancelled and when I asked them to check there records because I had indeed cancelled they said that it had been cancelled but we should of gone in store for the refund but with no receipts as it was done on-line that would be imposable. They arranged for a refund to go into her bank account (again) and we checked the delivery address as they kept getting it wrong and it was still wrong. When the washing machine was delivered the fitter left the kitchen sink in a filthy state, good work men should always clear up after themselves. The refund still hasn't been paid and it has been 3 weeks since we called customer services to cancel the order!
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