Peter´s profile

Reviews (2)

Ryanair

Why do we bother with Ryanair?

5 stars for being cheap, after that forget it. The Ryanair experience is never going to get any better. Rude staff, terrible service and any opportunity to bend the rules to extort you of money and they are there. Unfortunately I do use Ryanair and every time I vow it will be my last. Please God, make me win the lottery so I will not have to use them again.

HiFX

Changes make life difficult !

I have used HIFX (Halewood) since the year 2000 to pay for my property in Spain and to improve and maintain it over the years.
I have seen the company move from telephone based systems to the fully computerised affair that we see today. As my transfers became less frequent I have found myself locked out of my account on 2 occasions because "my account was classed as dormant" On both occasions I have had to jump through hoops to get my account reinstated. Despite having all my contact information HIFX have never consulted me when they decide to close my account, which I think is very rude.

13 September 2012

Reply from HiFX

Dear Peter,

Thanks for taking the time to give us your feedback. It’s hugely appreciated.

As HiFX is authorised by the Financial Services Authority under the Payment Services Directive, we have an anti money laundering requirement to ensure that client account details are kept up to date.

We therefore close accounts if they’ve not been used for 18 months.

However, you’re not the first client to have given us this feedback and as a result, we’re extending the current 18 month limit to 4 years. In addition we’ll write to dormant account holders well in advance of the account being closed to ascertain whether or not they’d like their account to remain open.

Hopefully this will ensure the issues you experienced will not occur again in the future.

Please don’t hesitate to contact me using the details below if I can be of any further assistance and thanks once again for taking the time to give us your feedback.

Kind regards,

Mark Bodega
Director – HiFX
Mark.bodega@hifx.co.uk
Tel: +44 (0)1753 859159

Peter´s profile

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Peter
Reviewer
Male, 1956
Morecambe, United Kingdom

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