Mike Chesterman´s profile

Reviews (1)

Euro Car Parts

Worst company I've ever dealt with!

Over three weeks ago now I ordered a wing, which was marked as in stock.

I've still not received it! I've missed my booking at the body shop and am very much out of pocket and not happy.

I was told to expect delivery within 3 days. After seven days I contacted customer services and they were completely useless. They gave me tracking details for something completely different, which was ordered 4 months earlier and was somewhere up in Scotland. It doesn't surprise me that some people are waiting four months for their items though as Euro Car Parts are a joke!

When I pointed this out they then assured me that those details were correct, which clearly they aren't. I pointed this out, waited another week for a response, which I never got, then I followed it up and finally got a response a couple of days later, saying that they don't know where my part is and they will have to look into it with their warehouse team. That was six days ago! Are they walking to Scotland to sort it out?! I chased this up two days ago, but still no response. Euro Car Parts simply ignore all emails and as for the phone service, you may as well talk to the cat.

I've dealt with many companies over the years buying Car Parts and Euro Car Parts are by far and away the worst. They are a complete joke and nothing but thieves.

13 September 2012

Reply from Euro Car Parts Limited

Hi Mike, first of all my apologies for your late delivery.

Our Telford Branch attempted to deliver to your business address twice, but were unable to locate it. We then tried to contact you on both the telephone numbers you gave us, but unfortunately you were unavailable.

I understand that we have successfully contacted you a few minutes ago, obtained further delivery address info, and now have a number for someone on site at your business address.

Our local branch van will be leaving Telford at 2:00pm today and is coming straight to you..

Once again sorry for any inconvenience caused, and I give you my assurance that we will do much better next time.

Sales Director
Euro Car Parts

Mike Chesterman´s profile

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Mike Chesterman
Reviewer
United Kingdom

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