Alastair McCormack´s profile

Reviews (2)

Floor Choice

Multiple missing items leading to delayed job but resolved profressionally

The initial delivery date was confirmed by phone (nice touch) and delivered on time.
Unfortunately, the fitting kit was missing from delivery and didn't arrive for another 3 days. The edging (from another supplier) also failed to turn up and needed to be chased. The result was that I was unable to complete the job on time.

Floorchoice were quick to answer the phone, were professional and quick to resolve the issues.

Pixmania

Super slow despatch, deceitfully insurance, EU spec goods, poor communication

I ordered a Cisco switch at 13:00 on Friday and chose the 2-3 day delivery. Just as I was about to hit confirm, I noticed the company deceitfully added a ~£10 insurance policy to the basket.

On Tuesday morning (2 working days later) I got an email saying the item had been despatched. On Thursday morning, the bpost tracking showed a "delivery failed" message so I used the online forms to try to contact Pixmania. By 14:00, I had no response so tried again and then started looking at this site. Fortunately, I found Rachel@Pixmania's response explaining the ambiguous tracking message and how to manually lookup the tracking code with Yodel.

The item turned up on Thursday afternoon, 6 (4 working) days after ordering.

The item shipped with an Euro 2pin to UK adapter in the outer packing which only just works with the power adapter supplied. This means you need a socket with a loads of clearance and may affect the cooling of the power adapter. Because of this, I would send it back but don't trust Pixmania could actually deal with this.

Given that my item wasn't especially cheap, it's just not worth the risk to order from Pixmania again.

17 September 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am pleased to hear that you were able to find my posts regarding the delivery details as I know that they can be confusing but sorry to hear that the parcel was delivered later than expected.
I would like to assure you that the adapter plugs supplied are 100% safe and tested to ensure that they are within trading standards. You may find the details of the plugs under the product description so that you may make a decision before you order our product. Should you wish to return the product as you are not happy with the plug I would be happy to issue you with the returns coupons and details of the return.
Please do not hesitate to contact me directly on rachel@pixmania.com with your order details and I would be happy to contact you directly.
Kind regards
Rachel
Pixmania Mediator

Alastair McCormack´s profile

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Alastair McCormack
Reviewer
1980
Fulford, United Kingdom

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