On my second purchase from Sound Savers I ordered incorrectly by accident. I did of course have to pay the return postage and also the postage for the second correctly ordered item ( a wireless microphone ) but apart from that it was perfecly srtaightforward with no quibles and a refund of the cost of the returned item upon Sound Saver's safe receipt of same .
The telephone is aswered promptly and there is a friendly person to speak to when you have a problem. I would have no hesitation in recommending this Company
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