Leaving TalkTalk having been with them and AOL before them for many years. The connection has been unreliable at best recently and their customer service is terrible. It fills me with dread having to call their centre in India. The timewasting and difficulty with understanding each other just does my head in.
But, guess what, now they know I'm leaving, they keep cutting me off and have reduced my broadband speed to barely 3 Meg, when it should be nearer to 8. How childish is that?
What's the catch? There isn't one!
My new laptop is exactly what I wanted. That's the point - it has just the features I asked for and none of the stuff I don't need. It was built and despatched rapidly, and I was kept informed of its progress throughout. My only small complaint is that the optional extra Microsoft Office was not pre-installed. That was an unnecessary palaver, and I had to call Microsoft support in the end. Otherwise, I am extremely happy so far.
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