Ordered an HT Lead rRemoval Tool. 5 days later still no sign of it. Emailed toolbox in the vain hope of some action. (In the meantime I managed to find one somewhere else). Received an email telling me item would be in stock in a further 4 days. Informed Toolbox that I no longer needed item and required a refund. No response. 5 days later I received an email telling me my order was processing. Emailed them again to tell them not to send it as it was no longer needed. Each time I emailed I received an email stating "My team work flat out to respond to all enquiries as quickly as possible. If your enquiry is not answered within the next two hours you will be sent a status update email telling you where you are in the queue. You will continue to be updated every two hours (during working time) until your enquiry is dealt with. The vast majority of emails get replies in less than 8 working hours and I am always pushing to reduce this time as much as possible."
I have received NOT ONE SINGLE RESPONSE from these CRETINS. I heartily recommend NOT USING THEIR SERVICES.
THIS SHOULD BE IN BOLD AND 34 POINT TEXT - THEY. DO. NOT. DESERVE. ONE. STAR.
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