I searched extensively online for the best prices on some lovely crystal glassware and found it here. I've ordered from them twice now, and both times the items have arrived promptly, and very well packaged. Very pleased with this company and its prices and I'd happily recommend to anyone else.
I ordered the item and it came promptly, so I've no problem at all with the company and think they're very good. I just don't like the bean bag, unfortunately, but that's my problem and what you get when you buy on the internet and you can't see it for yourself. I'm sure a lot of people would like it, but it's bigger than I realised and the beans seems to be bigger and not so forgiving as past bean bags I've had, so I find it a bit of a monster sitting in my room and not very comfortable. It doesn't move easily and seems to stay stuck in one shape. Not sure what to do with it. Sorry! Btw, they use Yodel which is not good. We were out and they left a calling card. We immediately went online and chose redelivery the following Tuesday when we knew we'd be in - but they don't bother checking and deliver when it suits them anyway. It came on Saturday. Very lucky we happened to be in.
I have to say that I am a very regular customer of Amazon - most weeks I buy something and I always go there first. On the whole, they tend to be the cheapest, although they're not always the fastest and their packaging does leave a lot to be desired. My last purchase really annoyed me however. I bought a game for my grandson - it had lots of little bits that had to be pushed out and put together before playing it, so imagine my disappointment and shock when I opened the box and it had all been done - clearly second hand but I hadn't paid a second hand price. I find this entirely unacceptable and think somebody had probably ordered and returned it, but nobody bothered to check the returned goods. That's my guess anyway. In any case, it has made me rethink my constant use of them. I didn't bother to return the game and just kept it, how many other people are like me and can't be bothered to complain? I think I will look elsewhere for products now and not just keep going there blindly. In addition, the bad press about not paying taxes has made me uncomfortable with them anyway. Why should I pay tax and they don't? So I'll be buying a lot less in the future from them.
I have to say I've been really shocked by John Lewis online - they are a great store with excellent products, but you just can't trust them to deliver when you order something online. It's happened to me three times now, and the thing that really gets me is they don't seem to care!
A year ago I ordered two matching outfits for my grandchildren - only one came with no explanation. Only when I phoned them did I discover that they had no stock left, but they weren't even going to tell me.
So earlier this year I did the same again and thought surely it can't happen a second time, but it did. Two identical outfits, one arrived, again no explanation.
So I thought I'd give them one more go just before Xmas and I ordered a half a dozen items. Two were missing. Again no explanation, so I phoned them (again having to phone them and costing me time and money). The woman wasn't at all apologetic on the phone and basically said what was I complaining about as they'd issued me with a refund for the missing items...er, well it was just before Xmas and my credit card statement isn't daily reading, how was I supposed to know?! It turned out that one item (a stocking filler of jelly moulds!) was out of stock and just wasn't ever coming. The other item she said had been 'returned by the courier'. She didn't know why, and evidently didn't care less. So I re-ordered that item and did get it a couple of days later just in time for xmas. But why on earth is their system so bad? There's no excuse as I can't think of any other company who behaves like this, doing what they like and couldn't care less of updating the customer. Just a few days ago I ordered 5 items from Debenhams online and today I have an email from them saying 4 are on their way and the other one is pending...is it so hard for a company like John Lewis to get their act together and do this? I won't be able to trust them again. What frustrates me is the positive news stories today about their excellent service!!! It's just not true. So as an online company, I'd give them zero points. I give them a few points because I like the stores themselves. Shame on them though for the way they treat their customers!
I have no idea what is going to happen to my money, but early in December I ordered a marino wool beanie from a shop that cost me £30. They sent me the wrong one and didn't have the one I wanted in stock and told me to send it back, saying they'd refund me straight away and also my charges for recorded delivery which was a few pounds more on top. Within a couple of days they told me they'd refunded me at 12.40pm on December 13th, though I didn't get a transaction number. Three weeks later I am still waiting for my money and frankly, after all this time, I doubt I'll get it back. I don't know what else to do - I've emailed the company and got no further response (I guess they figure they've done their bit), and I've emailed sagepay by contacting a sales line which probably will get nowhere (nothing so far anyway). I've also contacted my credit card but nothing from them either. So I feel like I've been totally fleeced and their behaviour is just totally unacceptable. Their name is everywhere on shopping websites - how do they get away with it?! I'll avoid them myself wherever possible in the future, but I didn't know this company was going to 'refund' me using them so I didn't really have a choice. I'd certainly advise anyone to avoid them in the future anyway, they seem like they're not doing things the way they should be done. I guess my next step will be the Ombudsman...I'll have to look into it. I'm not going to leave it there anyway and will continue to complain to anybody who will listen!
It's now almost halfway into February and I've just got my money credited to my credit card - nothing to do with Sagepay, I filled out lots of forms for my credit card company and after over a month they rang to tell me that I was in the right and they were in the wrong. Apparently the company that sold me the wrong goods has 50 days to challenge my repayment (!) but they don't expect any trouble. So, it's taken two months to get my money back and I have to wait and see if they challenge it. The credit card people weren't interested in Sagepay at all, they just said the repayment wasn't made and it should have been, so they were taking it anyway. I still blame Sagepay and don't understand why nobody is looking into them. It seems that the credit card is having to clear up after the mess they made.
I have to admit that I thought the prices might be too good to be true as I'd read reviews about other similar sites before and they weren't great. So I ordered some perfume for myself - great price, and delivered promptly. Then I decided to buy a number of expensive items for Xmas presents and crossed my fingers. I needn't have worried, they arrived on time, in perfect condition and as described. Very happy.
We ordered a tower playhouse with an extension. We were emailed a delivery date and I phoned on the day to see what time it might come - they had a systems error and my order wasn't loaded. (No systems error for taking the payment, however.) Lucky I phoned then. So they said it would be a week till they could deliver - I told them it was for a grandson's birthday, they just said not to order a joiner till we had it and checked it all. It arrived a week later but the floor was wrong. They wouldn't replace it till I had checked every other part was ok (and I know nothing about joinery, the guy on the phone said it would be easy to follow from the pictures but for a novice, it wasn't, and there were two lots of instructions.) So the next day they approved my replacement floor and the day after that it was delivered by courier, so that bit worked well. However, I was glad we had a couple of joiners to put it together (cost as much as the playhouse and took them a whole day). They pointed out various weaknesses, particularly with the extension - inadequate support for the flooring, seriously inadequate safety barrier which wobbled and would have led to a nasty accident if done as in the instructions, etc. In addition, the images online clearly show the playhouse with the door wide open, but the veranda isn't wide enough to open the door and when our grandson opens it, it jams open and he isn't strong enough to pull it closed again. It baffles me that it passed safety rules, but our joiners were thankfully able to improve the design. As it is supplied, it's an accident waiting to happen. Oh, and when you phone them for support, the phone line is something like 10p a minute and you can be held on for half an hour - while being told you will be about 4 minutes! So if you are good with joinery yourself or can afford another £300 plus for a joiner, then go ahead and buy it...as long as you're not in a hurry.
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