Lydia Pevsner´s profile

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Poor Service All Round

From start to finish my experience with release travel was awful. I was passed from pillar to post during my 11 months of contact with them booking and organising my best friends Hen party.
When a guest called them to query "IF we wanted to change our destination would we be able to?", Release Travel cancelled our booking without confirming with me: I then had to re book the whole thing and a new hotel, My calls and my guests were never returned, messages never answered, on the day of departure we still had not received vouchers for hotel booking or evening show.
This was sent to the hotel therefore I never saw the booking to see that it was wrong until we got there: I had booked bed and breakfast we did NOT receive breakfast, I booked show and half a bottle of champagne each: We did NOT receive the champagne.
By the time we had arrived in Paris Release Travel had already shut for the weekend! with no response to my calls or emails. Totally ruining my and ALL my guests weekend.

Louise, Amanda Boswell, Hayley, Tazeen Saeedand Simon Brown found this review useful

Lydia Pevsner´s profile

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Lydia Pevsner
United Kingdom