Sarah´s profile
Reviews (2)
eFlorist
Beware - do not order postal delivery flowers in error!
I ordered some flowers to be sent to my mum for her birthday earlier this week - I was happy with my purchase and looked forward to hearing how nice they were on her birthday.
I contact my dad several times on mum's birthday to see if they had arrived, by 4pm I was a bit worried that they weren’t going to arrive at all so called eflorist and to my horror I had inadvertently order postal delivery flowers not courier as expected ... I was not happy at all ... I had to call my 77 year old mum and explain what a silly idiot I had been, she said it was ok, but I knew it wasn’t. Anyway, the flowers arrived via the local postman the next day in a an over sized box so they had been banging around in the box and of course they had had no water for a few days and had been in and out of Royal Mail warehouses = Not a very nice delivery of flowers to a loved one.
Moral of my post – READ the delivery instructions properly!!!
Reply from eFlorist
Diamonds Factory
YIPPEEEE I found a beautiful ring / Diamonds Factory were great!
I had spent some considerable time hunting for the perfect engagement and had started to get a little disheartened with the process; I couldn’t find the style I wanted, any that I liked cost far too much or too little or were from some slippery shopkeeper when at last I came across the Diamonds factory website (yay). I decided to have a live chat with a representative with regards to booking an appointment to visit their showroom in Hatton Garden and managed to book an appointment for later that day! My appointment was with Zoey; she was very nice indeed, very knowledgeable, honest, calming and best of all no pressure was levied on me – I almost felt like she wanted me to go away and have a think but on impulse I ordered a ring there and then! My engaging party was looming (9 days later!) and Zoey said they would do everything possible to have the ring ready in time. The ring was indeed ready for collection on the day of the party and I love, love, love it! Great service, a good price and an excellent sparkly ring that am very very happy with. I would definitely use them again and highly recommend you do too!
Reply from Diamonds Factory
Thank you for your review.
We strive to provide our customers with en experience to remember, and do our best to create a pressure free environment that makes your important purchase as stress free as possible.
Congratulations on your engagement!
Best Wishes
The Diamonds Factory Team
Sarah´s profile
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
Thank you for your feedback. eFlorist offer several types of delivery to cater for all occasion and budgets. We believe our website makes the type of delivery clear when selecting one of our designs.
However, regardless of the type of delivery, we expect all of our flowers to arrive in good condition. From your feedback, this appear not have been the case and so our Customer Service team have emailed you to discuss this matter further.
Kind regards,
eFlorist