Ordered a dressing gown which arrived with a hole in it. Had to return it and re-order which I did by phone, so I paid twice and am still waiting for a credit for the first one. I am also still waiting for the second delivery which was supposed to come yesterday, express delivery. Now I am told it will be in 'probably' arrive on Monday, taking 5 days in all. Not very express at all. That's if it comes on Monday and isn't delayed again. 'Nothing I can do' is obviously featured well in the training manual, as is 'I'm not sure whats happening at the moment'. Don't go there, the service is terrible.
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