I ordered a dress from Dorothy Perkins (US) and thought that the clothes were beautiful and at a really great price, too good to be true? Yes- a nice dress can NEVER be that cheap without some strings behind it.
The company processed a return without explanation (first hint something was off), so I contacted them through their website, because they don't have a telephone number to call. So I posted on their facebook page, which they've now disabled people to post on their wall, probably due to the fact that I was 1 of 20 complaints within 2 hours! (the second hint something was awry).
Someone did email me, even though I specifically requested to be contacted by phone, to explain the parcel was damaged and my reimbursement was being processed. But i'm only being reimbursed for the item not the shipping cost. The item was never delivered to me, so it is still unclear why I'm not being fully refunded.- This is the kicker for me. who returned the package and declared it was damaged? The package NEVER was delivered to me, so DP should be more than willing to reimburse me for the item, shipping, and offer something else other than their excuse of an apology.
So this is really smelling like a scheme is taking place. I've contacted DP again using their website, because god forbid their reps leave you with any information on how to contact them where you can get an actual or immediate response.
I will never order from them again, nor will i recommend them to anyone. To place the burden of fixing what they've done wrong on a customer is highly unacceptable and frankly, disgusts me.
I have no idea why the Kardashians would decide to pair up with a brand with this poor of customer service.
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