Surfdome.com

Non Delivery and no customer service.

I have now been waiting nearly two weeks for a delivery of two teeshirts. I have tried to contact their customer service several times and got no response.
Rubbish service - will not be using again ......

Ianand Sam Lewington found this review useful

17 September 2012

Reply from Surfdome.com

Dear Mark,
I'm sorry to hear that you aren't happy with the service you received and I would like to look into this further for you.
Could you please contact me directly on 0208 903 5986 with your order details as we would like to resolve this situation. We will be happy to call you back. Alternatively please email customer.service@surfdome.com FAO Barbara
Barbara
Customer Service Assistant Manager

Goodprint

Late Delivery - Poor Customer Service - Average Product

Business cards took three weeks to deliver. Initially Goodprint Customer Service blamed Royal Mail and hid behind their small print conditions. It took seven emails to them (some of which were ignored) before I got any sort of satisfaction.
When the cards finally arrived they could best be described as "not bad for the price", but a long way from the “high quality, silky smooth" that is claimed.
I will not be troubling Goodprint again with my business.

24 September 2012

Reply from Goodprint

Dear Mark

I'm very sorry that you had delivery problems with your cards, and that Goodprint Customer Service did not deal with this to your satisfaction. We pride ourselves on the quality of our products, so I am surprised you were not satisfied with your cards. If there is anything we can do to resolve this for you, please let us know.

Alexa at Goodprint