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Reviews (1)

DJM Music Ltd

Only if you're lucky

I wasn't lucky. My ordered item was in stock, claiming to be dispatched within 48h, I paid immediately. It didn’t arrive for nearly 2 weeks, and took endless emailing and calling and then waiting on hold while they’re figuring out what to say and every time said something different.
Order status kept saying “processing, in warehouse, tracking information not available” for nearly 2 weeks! I received despatch confirmation email 3 days after ordering, but no other information. Nothing arrived the following day, I called, they confirmed it was dispatched, told me which day it will arrive. I waited all day, nothing came, called again, this time they said it actually wasn’t even dispatched yet and will be tomorrow and advised me to wait for delivery on another day. I waited all day again, nothing arrived. Called again, this time someone more responsible picked up, and took personal responsibility to inform me of delivery time. The item finally arrived 12 days after ordering. Funny that an email asking to review the item arrived before the item itself.
Unacceptable service. However the instrument I bought is great, price was lowest in the market and set up didn’t let me down. Hence 2 stars instead of 1.

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Kristine Bebre
London, United Kingdom