Martin Rutherford´s profile

Reviews (2)

Littlewoods

Customer service disgusting

I used click and collect, the place it was delivered to denied all knowledge of the parcel. Littlewoods said they would investigate and call me within 24 hours. No call.
Phoned Littlewoods today and was told they are busy with other customer queries and would get back to me within 4 days, but I could order the item again, though it would be charged a second time to my account.
I am not happy at all

Pixmania

Useless company

I ordered in good faith, but it took a total of 57 phone calls to pixmania and the delivery company to receive the goods. Pixmania did not want to know, and they never replied to e- mails or phone calls.
I would only ever recommend using this company to anyone in total desperation. The sooner they are out of business the better!

17 September 2012

Reply from www.pixmania.co.uk

Hello
I am sorry that you have had problems with the delivery of your order and that you have not had any answers to your emails or phone calls.
Our customer services department will be happy to help you Monday to Friday 9 a.m. to 5 p.m. and should not take any longer than 24 hours to respond to your emails during this timeframe.
I invite you to contact me directly on rachel@pixmania.com with your order details so that I may open an internal transport investigation.
Kind regards
Rachel
Pixmania Mediator

Martin Rutherford´s profile

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Martin Rutherford
Reviewer
1962
London, United Kingdom

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