I could go on forever about the lousy "customer service" this bank offers. Their callcentres are non uk, and I have as yet not managed one successful outcome in any of my dealings with them. Eg: When my debit card expired I was not sent a new one, instead I had to chase for one via their callcentres. This was a disaster, instead of a new card I lost all access to my internet banking as they had registered my card as stolen. It took me a month to get replacement card but I have lost all access to internet banking as they reset my passwords etc and sent me 4 seperate pins, which don't work. I will be moving banks
although there are other companies offering supposed better prices, I chose Mazuma based on better overall customer reviews, I was nt disappointed. The service was quick, simple and delivered the price they quoted, even though my phone, although working, was nt in the greatest of conditions. I would not hesitate to use Mazuma again and would recommend the service to anyone.
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