I really can't thank this company enough for the service I received. Having gone through hell trying to get a bed from another company (see my other reviews) and the delivery in particular, this company were incredible. Proper phone numbers that are answered by real helpful and courteous people. Turns out they are local to me too and just wish I'd known about them before my first experience.
Unfortunately they also used XDP so I went through the same pain initially with no delivery but they gave me a £20 credit and then even came out themselves and put the bed up. I really can't praise this company enough. I've gone from the worst shopping experience in my life to the best in a matter of days.
My daughter will finally not be sleeping on the floor after a week of stress.
I've lost 2 days holiday sitting in waiting for a bed that granted, the courier (XPD, avoid at all costs) let them down with. The reason they get 1 star though is that it takes hours to get though to them but then they can't help you anyway so you then have to wait for them to call you back which they never do. I've also sent them emails which again never get answered. I've got no choice now but to get a refund from my credit card company because I've now got no holiday left and find somewhere local for a bed.
I'm sure this company is fine if everything goes well but clearly with 1 hour plus waits for their customer service they can't cope when it doesn't.
A quick update. World Stores did eventually get in touch but after 3 days of trying and they refunded me. In fairness to them the delivery company XPD (avoid at all costs) were the problem but they should still have better customer service. My advice would be to use someone else if you're in a hurry but I'm sure they are fine if you can wait.
UPDATE ON 12TH OF NOVEMBER. THIS IS QUITE INCREDIBLE. XDP WERE TOLD LAST WEEK TO SEND IT BACK TO WORLD STORES. A GENTLEMAN WHO COULDN'T SPEAK A WORD OF ENGLISH JUST TRIED TO DELIVER IT TO ME A FULL 6 DAYS LATE. THIS IS OF COURSE THE OTHER HALF OF THE BED THAT DID COME ON TIME THAT IS NOW ALREADY ON IT'S WAY BACK TO WORLD STORES. PLEASE PLEASE PLEASE NEVER TOUCH THIS COMPANY WITH A BARGE POLE. IT'S A GOOD JOB I WAS IN WAITING FOR ANOTHER BED FROM SOMEWHERE ELSE WHICH IS COSTING ME A DAYS PAY THANKS TO NO HOLIDAY LEFT. THE MOST EXPENSIVE BED I'VE EVER BOUGHT.
Ordered a bed on next day from World Stores (another terrible company if anything goes wrong) and took day off work yesterday for delivery. At 14:30 a 3rd party courier (helping them out he tells me) delivered half the bed. Having spent hours trying to contact both World Stores and XDP they don't answer or it's engaged. These reviews are spot on. NEVER use ANY company that uses XDP for delivery. I will be making sure World Stores know of this too because it is ruining their Trustpilot rating because of this company (go and read the bad reviews on them). I'm now on my 2nd day off but to be honest it still says "At Delivery Depot" so I'm guessing I'm wasting my time. I'm off to credit card company for a refund and a local store for a new bed.
Ok, so after being "PROMISED" yesterday that I would get a pre-09:00 delivery I put my job on the line and explain I'll be late AGAIN for the 3rd day and guess what? Nobody here. Someone should close these people down. Just look at their tracking info. It's NEVER left them at anytime. It's been sat in their depot for 3 days. My daughter is going to be distraught tonight as I tell her she's sleeping on a mattress on the floor for the 4th night.
The comment left by XDP is an even bigger insult. Ignore their responses, it's all lip service. Someone needs to look into all these 5* reviews in the last 24 hours because they are very convenient that they are all first time reviewers. Can someone also tell me how all the bad reviews are not "confirmed purchases" and the 5* ones are? How exactly can courier companies ever be "confirmed purchases"? The courier company is merely the 3rd party in a transaction.
IN RESPONSE TO XPD, THEY RANG ME ON FRIDAY AFTER YOU FAILED TO DELIVER WHEN PROMISED. MY REVEIW STANDS, YOU ARE AN APPALLING COMPANY AND THE SUPPLIER IS INVESTIGATING BECAUSE I AM NOT THE ONLY ONE WITH ISSUES. YOU ARE RUINING ANOTHER SUPPLIERS REPUTATION WITH YOUR SHODDY SERVICE.
Date/Time Bar Code Location Status Type Status Data
8 Nov 2013
08:57AM ZWARXJ001056002 205 DELIVERY At Delivery Depot
8 Nov 2013
06:28AM ZWARXJ001056001 205 DELIVERY At Delivery Depot
8 Nov 2013
06:15AM ZWARXJ001056001 205 DELIVERY At Delivery Depot
7 Nov 2013
09:10AM ZWARXJ001056001 205 DELIVERY At Delivery Depot
6 Nov 2013
07:53AM ZWARXJ001056002 205 DELIVERY At Delivery Depot
5 Nov 2013
14:09PM ZWARXJ001056002 532 COLLECT At Collection Depot
5 Nov 2013
14:03PM ZWARXJ001056001 532 COLLECT At Collection Depot
5 Nov 2013
ZWARXJ001056002 TWW02D-AMA CREATE --
5 Nov 2013
ZWARXJ001056002 TWW02D-AMA PRINT --
I'm still waiting to get an offer or my phone back. I sent my phone via Special Delivery and when I hadn't even been told it had been received yet despite knowing it had been signed for days before they informed me that it will be "at least" 5 more working days before they even inspect it. Wish I'd come on here before using them for my sale. They are disgrace and shouldn't be allowed to trade.
Where do I start? I purchased a football table that was a bargain at £299 for £1,250 table. Well, it wasn't a bargain because it's not worth £99 never mind £299. It is clearly made in China to a price but nowhere near their claims. We've spent less than 1 hour on it and already one of the players won't tighten on the bar. This after repeatedly over the hour constantly tightening everything on the damn thing. We have friends with other tables where they paid £400-£500 for professional tables and they blow this out of the water. We also had a £129 one from Amazon before this that lasted years. This is just plain hopeless.
Now down to the rest. It took an incredible 6 weeks to arrive and like others have commented, the delivery service is terrible. I was told by Made.com that I should expect the delivery team to remove it from it's packing and take away all the packaging so I could inspect it. When I suggested this to the delivery men they looked at me like I was mad. They said they didn't have time to do all this and so I was left to sort it all myself.
Now onto the customer service. Well, I made my request for support that then took a full day for even a reply that was clearly a standard reply from an automated Q&A that wants me to send photos of a problem that isn't visible from a photo but when I explain this I get no response whatsoever. I am now going to have to have an early bonfire night with a £300 piece of junk.
I would avoid this company like the plague and don't get sucked into the nice pictures and the claim of you getting something for a quarter of it's value. They are selling you beautiful pictures of junk that is not worth the price you pay. If you're in a hurry, it gets even worse.
Lesson learnt for me the hard way.
I've used Warehouse Express for years and would have always recommended them. However, in the past nothing I'd ever bought had been faulty. They say judge a retailer on their after service so that is what I'm doing. My Sony SLR had a faulty battery or charger (don't know which because the battery won't charge at all) so I sent them both back under instruction by Warehouse Express so they could return them to Sony. Well, after 5 weeks and hearing nothing I decided to chase as I felt 5 weeks was a fair and reasonable amount of time to have a £1000 camera sat gathering dust. My response, a quote of their terms and conditions that because I'm past 28 days I just have to wait on the manufacturer. Well, in actual fact, my contract is with them as per the law and it's only 4 months old so they are legally obliged to sort it. Shame they don't care about the law and also don't care that I've spent thousands of pounds with them over the years and are happy to just quote me terms and conditions. Off to the Trading Standards I go and still no camera. Don't be fooled by the prices, think carefully about what happens when it goes wrong. Go to Amazon, 10 times better.
Used a few other companies in the past because on the surface they offered a few pounds more. Never again. Mazuma NEVER let you down and I've sold about 7 phones with them now. Others promise more money then claim the phone you sent in perfect condition is damaged and bring the offer down. Don't go through the stress, these guys do exactly what they say on the tin.
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