Where do I start? I purchased a football table that was a bargain at £299 for £1,250 table. Well, it wasn't a bargain because it's not worth £99 never mind £299. It is clearly made in China to a price but nowhere near their claims. We've spent less than 1 hour on it and already one of the players won't tighten on the bar. This after repeatedly over the hour constantly tightening everything on the damn thing. We have friends with other tables where they paid £400-£500 for professional tables and they blow this out of the water. We also had a £129 one from Amazon before this that lasted years. This is just plain hopeless.
Now down to the rest. It took an incredible 6 weeks to arrive and like others have commented, the delivery service is terrible. I was told by Made.com that I should expect the delivery team to remove it from it's packing and take away all the packaging so I could inspect it. When I suggested this to the delivery men they looked at me like I was mad. They said they didn't have time to do all this and so I was left to sort it all myself.
Now onto the customer service. Well, I made my request for support that then took a full day for even a reply that was clearly a standard reply from an automated Q&A that wants me to send photos of a problem that isn't visible from a photo but when I explain this I get no response whatsoever. I am now going to have to have an early bonfire night with a £300 piece of junk.
I would avoid this company like the plague and don't get sucked into the nice pictures and the claim of you getting something for a quarter of it's value. They are selling you beautiful pictures of junk that is not worth the price you pay. If you're in a hurry, it gets even worse.
Lesson learnt for me the hard way.
I've used Warehouse Express for years and would have always recommended them. However, in the past nothing I'd ever bought had been faulty. They say judge a retailer on their after service so that is what I'm doing. My Sony SLR had a faulty battery or charger (don't know which because the battery won't charge at all) so I sent them both back under instruction by Warehouse Express so they could return them to Sony. Well, after 5 weeks and hearing nothing I decided to chase as I felt 5 weeks was a fair and reasonable amount of time to have a £1000 camera sat gathering dust. My response, a quote of their terms and conditions that because I'm past 28 days I just have to wait on the manufacturer. Well, in actual fact, my contract is with them as per the law and it's only 4 months old so they are legally obliged to sort it. Shame they don't care about the law and also don't care that I've spent thousands of pounds with them over the years and are happy to just quote me terms and conditions. Off to the Trading Standards I go and still no camera. Don't be fooled by the prices, think carefully about what happens when it goes wrong. Go to Amazon, 10 times better.
A friend recommended Mazuma to me and I can't believe how quick and easy it was.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook