Linenslimited

Appalling customer service

I bought a duvet and six months after purchase, the filling was coming out of one side of one of the 2 duvets I bought.

Linens Limited said I should have returned it within 30 days, even though I pointed out that the problem has only just appeared.

But, since their returns policy is '30 days', there's nothing they can do, they said!!!

I mentioned Sale of Goods Acts etc etc but they were stubborn, albeit polite.

So, after they didn't reply to an official letter, I took them to Court for a refund which they paid - without so much as a Sorry

Needless to say, I will not be buying from Linens Limited again.

FYI The government's Online Claim Service was brilliant and they automatically added the Court Fee [£25 in my case] to the claim, which Linens Limited paid in full and on time https://www.moneyclaim.gov.uk

Tristan found this review useful

Garden4less

They delivered!

The order arrived as requested and on time!