Good polite service. This shop use their own delivery service which means you have to be at home however I asked them to call me in the morning to give me a time slot. The driver called me as promised and showed up within the given 2-hour slot so I was happy.
I ordered a food processor from this company's website. The standard communication by email and text message was to the point and completely appropriate, i.e. not too little or not too much. The delivery company they used was also excellent. The item was well packaged and as advertised.
I would happily use them again.
I bought a Virgin sim-only contract on the internet at lunch time, expecting to receive my sim card the next day as advertised on their website. When I did not receive a dispatch email the next day, I rang customer services who apologised and said my card would be with me the day after. I was a little upset but received my card as promised. I installed it into my telephone, however when I tried to send sms or make phone calls it said I did not have enough credit. I then rang the Carphone Warehouse and was told that it could sometimes take up to 48 hours for Virgin to receive and update my details, and that my details had only been communicated to Virgin 24 hours after I had placed the order! I was promised that my card would be working by the end of the day. In order to be cautious I called Virgin and they told me that they had not received my details. So I rang the Carphone Warehouse again and this time the advisor told me that for some unknown reason the Carphone Warehouse had "forgotten" to do my credit check. He said I would have to go into a store to get it sorted. I told him I was not going to waste any more of my time with them and gave him the option of either putting things right on the telephone or cancelling my order straight away. He said he could do neither and that I would have to go into a shop. I insisted that this was unacceptable, was put on hold for 10 minutes and then told that my ordered had been cancelled.
I subsequently called Virgin to get a card direct with them, they did my credit check while I was on the phone and I received a working sim card the next day. The advisor was also much more friendly, knowledgeable and helpful... what a difference. I will never go to the Carphone Warehouse again.
Vidyadhar Navale found this review useful
I bought some anti-flea and tick treatment for my dog. The usability of the website was good. The delivery was not very fast (a week) and when the item arrived it was not in its original packaging. I have ordered from other websites which offered a much better service (faster delivery, item in its original packaging) and will go back to them instead.
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