Have ordered a bed and bed frame and dining room table from argos in the last few months. Both items were delayed significantly and they only ever let us know the day before delivery was planned. the bed was delayed by three weeks with an original delivery time of a week and the dining room table was delayed by two months! after an initial delivery time of 28 days. This is made far worse by the fact that they had my money for the 28 days before I cancelled the order. When I received the call to tell me the table would be delayed the man on the other end of the phone did not seem to understand why I was angry and just kept repeating "We've had to delay your order due to a lack of stock" Which I don't accept as they had had my money for 28 days, they could and should have ordered more stock!
We ordered a 3 seater sofa, a two seater sofabed and a leather care kit. The estimated delivery time was 10-12 weeks which in itself is a long time to wait but seems to be the norm for leather sofas. fourteen weeks passed without any contact before I contacted them via the online form on their website. Another week passed with no contact before I called the customer services to be told the sofas would arrive in the harveys warehouse in a week and I would be contacted to arrange delivery. Another week and a half passed before the call came and another week and a bit passed before the delivery. In the end 16 weeks had passed before we had our sofas. The nail in the harveys coffin is that they didn't deliver our leather care kit! and having tried to contact them have heard nothing for two weeks. It is a shame because the product is good but the customer service was awful at best non-existant at worst
Miriam Brown found this review useful
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