Jane Simpson´s profile

Reviews (1)


Dreadful experience

My advice to anyone wanting to buy a mattress is Do Not Deal With Mattress World.
I placed my order with full payment on Tuesday 11th September. The matress was due to arrive on Wednesday 12th. We waited in all day but nothing arrived. I tried calling the deivery company but no answer. I called again the following day and eventually my call was answered. I was told that they had tried calling me on my mobile to let me know that the mattress was late arriving but on checking the number they had the last digit wrong. On checking the list he said my mattress was out for delivery but the driver was late leaving but they would try to deliver late pm but if not it would be here am on Friday 14th. I complained to Mattress World and received an apology and was promised a 10% refund. The matress did not arrive on 13th so we waited in all day again on 14th. It hadn't arrived by midday so I rang the delivery company again and after being put on hold for ages someone by the name of Paul told me it was on the van and would be with me pm. We waited in again and by 11.00pm it had still not arrived so we went to bed. On Saturday morning I tried ringing the delivery company again and no reply. I made my third complaint to Mattress World and was told that the delivery company had tried to deliver the mattress and that there was no reply so they had left a card. I checked my mailbox and guess what - No Card. I emailed Mattress World to tell them but so far no reply. Poor service is bad enough but the lies are totally unacceptable.

Alan Williams found this review useful

17 September 2012

Reply from www.worldstores.co.uk

Dear Jane Simpson

Thank you for your feedback, I am truly sorry in regards to your exeperience in terms of delivery.

Please allow me to investigate what has caused delays in delivery and speak to the relevant department and to contact you to resolve this matter.

Kind Regards

Jane Simpson´s profile

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Jane Simpson
Chichester, United Kingdom