I have ordered from this site quite a lot now and most times my experience has been pleasant. However one of my orders, a product had fallen out of a large gap in the side of the box, this problem had been resolved. I gave the company a second chance and in another order a shampoo bottle had been squashed and leaked over everything, damaging the box and leaving leaving hardly any shampoo left. The courier company that received this parcel in my country had taken photos and reboxed this before it was forwarded to me. I have sent the photos to lookfantastic but this issue has not yet been resolved (order number 32762690).
Lookfantastic is a great company and I do want to continue using them, but they seriously need to sort of their packaging. Packaging is very slack and seems like they just throw everything in a box. Everything should be bubble wrapped or something similar and tightly put in a box that is properly tapped up.
I was impressed by how many great pieces this website had to offer. Very easy to use. Delivery was very quick which I was very impressed with. Items I bought looked just like the photo and fit perfectly. Was very happy. Thanks boohoo I will be back!
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