I am disguised with ekmpowershops customer service, I joined a month ago and tried to link my domain with my newly designed shop. There was a problem with the transfer of the domain and it has been dealt with terribly. As a result I have been without emails or a website which potentially has cost me thousands. I have called time and time again and been palmed off with false promises to fix the issue within the hour. I have not been updated once on the progress of the issue and they will not put any timescale to fix the problem in writing however they are happy to lie to me over the phone about how long it will take. I asked to speak to a manager who refused with the excuse of being busy even though support staff regular put me on hold to speak to their manager themselves. I have to wait 15 minutes on average just to get through to support however if you wish to talk to sales you can reach then in less than a minute. The development team refuse to speak to customers and don't seem to have a clue what they are doing. I understand problems arise with websites however the way ekmpowershop have dealt with me is disguising.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook