seriously, I'm not from B&Q, I've used them quite a few times installing a new kitchen and redecorating a flat and have been pleasantly surprised by them. They are a big company and cheap so you can't expect perfection from customer services: I've found all the staff wanting to be helpful, but sometimes rushed off their feet. In London if one branch don't have something it's likely that another will have it but always make sure that someone does a manual stock check if you are driving somewhere else. They've been fine about refunds under the returns policy.
I claimed by email a refund for the price of connecting an electric cooker and other tings, approaching £100. Customer Services said they would need to speak to me by phone and when I gave them an overseas number (in Moscow) they insisted said they were unable to ring abroad, which I found extraordinary, and after I returned to the U.K. and gave them U.K. phone numbers 11 days ago I haven't had a peep from them. I've warned them I'll post something on a site like this and it hasn't had any effect. I just don't understand how they can be so bad.
I've booked at three hostels through Hostelworld. Each time I've taken some time to study the reviews before making my choice and each time I've felt that the reviews had given me a good idea of what the hostel was like. Also knowing they can be reviewed keeps hostel owners on their toes.
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