We thought we were buying a new pair Keen sandals... What was sent looked like a pair of ex-display sandals that have spent far too long in a shop window. The grey soles were discoloured and faded green on the front and sides, the pink trim was likewise faded around the edges and the quality and colouring of the webbing was inconsistent. As a premium product for which we were paying a premium price this is totally unacceptable. I emailed my complaint also and have not heard anything back. I just hope they re-emberse the postage when we return the goods...
Further to this post, I had a call from Zac, head of customer care which I really appreciated and they are reimbursing the postage.
I ordered some replacement toothbrush heads last week. They were exactly as described, well packaged, great value having looked at a number of other online sites and delivered in a couple of days. I even got an additional 5% off through their monthly mailer coupon which was a real bonus. I can safely say Pharmacyfix literally bought a smile to my face!
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