Paul, Lincs´ profile

Reviews (2)

Solopress

Just ok.....nothing special.....just ok......

Communication via the online chat facility is terrible, takes an age to get a response and to hold a conversation. Messed up the invoice address twice even though i told them twice the correct one. Business cards were ok, just ok, nothing brilliant....quality is pretty shoddy for what I paid for them, quite a few of the cards were unusable so went straight in the bin. Be careful, big company with very little values regarding customer service, you have been warned :)

06 February 2013

Reply from Solopress

Dear Paul,

Thank you for your feedback.

As discussed, here at Solopress we appreciate all feedback whether it be negative or positive, as it helps us develop our selves as a company and to achieve customer satisfaction.

We are disappointed to hear you were not happy with our new communication system, Live Chat. This is something we have recently introduced into our company, another option for our customers to contact us with any queries or orders, we do aim to give a quick response. Our sincere apologies this has not been the case on this occasion.

With regarding to the quality of your business cards, this is something we will investigate further, once we have received the samples you are sending in.

Please accept our apologies for any inconvenience caused, we look forward to speak with you shortly.

Kind Regards

Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047

Mr Memory

A breath of fresh air for online purchasing

The perfect scenario :

1) Google search for memory
2) Find Mr.Memory
3) Find your memory
4) Buy it
5) It gets delivered in super speedy time
6) Happy customer

What more is there to say. Wouldn't hesitate to use again or recommend to anyone.

Paul, Lincs´ profile

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Paul, Lincs
Reviewer
United Kingdom

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