Gina Hardcastle´s profile

Reviews (1)


No Apology Shocking

I left specific instruction to leave my item safe in a secure place, these instructions were very clear- a five year old would understand them. I received two text messages on the day of delivery acknowledging that this would be left safe, so obviously the instructions had been received. I arrived home and no calling card was left, my safe place was empty but the tracking said they had attempted delivery. I phoned the customer service line. Spent 30 minutes on hold and when then told it was basically my fault, not even an apology. The man was extremely rude and hung up on me. I will not order from anywhere that uses DX ever again... terrible!!!

Gina Hardcastle´s profile

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Gina Hardcastle
Holmfirth, United Kingdom