Helena Wisden´s profile

Reviews (5)

Net A-porter

if you're buying something expensive it should arrive in good nick

Three times now I have bought expensive clothes from Net-a-porter and they have arrived so crumpled that I can't even wear them for the event I bought for (non-iron items). First world problems I know, but if there is a charge being applied for delivery the items should arrive in pristine condition. Also one time a pair of boots arrived in a box so scuffed that the box had actually been fixed with sellotape. Not classy. But I will still use them again as the range of choice and efficiency of delivery is good.

John Lewis


I wanted it to work, I really did. But having ordered a chair for £400 I was told that they use parcelforce for delivery (?!!) so they couldn't even give me an estimate of which day it might turn up.
So of course I was out at work the day the first delivery was attempted (I can't really book a week off on the off chance), and the same for the second, as they still couldn't guess at which day it might turn up. I then decided the whole escapade was pointless and not worth a 50 mile round trip on the weekend having already paid for 'delivery', so I asked to return the undelivered chair for a refund, but it was mysteriously lost in the warehouse for three weeks. Took hours on the phone to Glasgow and a lot of my will-to-live before a refund was at last achieved about two months later. Shambolic. Why can't they use a reliable delivery service (which wasn't actually parcel force, but city sprint)?

Warren Evans

Excellent company, great service, efficient delivery

Having now had two successfully fulfilled orders from Warren Evans I would recommend them to anyone without reservations. The deliveries are timed, with a call a few days ahead to confirm the two-hour window and a call on the day an hour or two ahead of actual delivery, so you can pop out to the shop without worrying that you'll miss it. The furniture is very well made and solid, lovely simple styles beautifully finished, and assembled for you in your room by polite normal people with no fuss. This is what internet shopping ought to be like.


maybe i was lucky

I ordered a sofa from made.com; yes it took 10 weeks or so to arrive, and I had to screw the feet on myself (the horror), but it is a lovely sofa, gorgeous fabric and was a very good price. I had read bad reviews of HDNL and was apprehensive but everything turned out fine. So maybe I'm lucky but I really found it all to be fine. The only downside is at three months later the thing still reeks of factory chemicals, but I guess that will fade over time.


Fraud - do not use

I bought overpriced tickets for an event that was subsequently cancelled. Viagogo have gone silent and have not refunded me. it has now been over a month. They are impossible to contact or get answers from. DO NOT USE.

03 October 2012

Reply from Viagogo

Hi Helena,

We are sorry to hear about the issue you have experienced with our customer service. We are constantly looking for ways to improve our service.

We apologise that you havent received your refund yet, I have passed your details on, and you should hear from customer services shortly!

Thanks for your patience!

The viagogo team

Hi Helena,

My colleague has asked if you could provide the tracking number which you sent the tickets back to us with. Did you send both pairs of tickets together?

The viagogo team!

Hi Helena,

We have still not recieved the tracking number used to send the tickets back to us.

Are you able to provide this?

Thank you for your patience,

The viagogo team!

Helena Wisden´s profile

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Helena Wisden
Female, 1976
United Kingdom