Three times now I have bought expensive clothes from Net-a-porter and they have arrived so crumpled that I can't even wear them for the event I bought for (non-iron items). First world problems I know, but if there is a charge being applied for delivery the items should arrive in pristine condition. Also one time a pair of boots arrived in a box so scuffed that the box had actually been fixed with sellotape. Not classy. But I will still use them again as the range of choice and efficiency of delivery is good.
I wanted it to work, I really did. But having ordered a chair for £400 I was told that they use parcelforce for delivery (?!!) so they couldn't even give me an estimate of which day it might turn up.
So of course I was out at work the day the first delivery was attempted (I can't really book a week off on the off chance), and the same for the second, as they still couldn't guess at which day it might turn up. I then decided the whole escapade was pointless and not worth a 50 mile round trip on the weekend having already paid for 'delivery', so I asked to return the undelivered chair for a refund, but it was mysteriously lost in the warehouse for three weeks. Took hours on the phone to Glasgow and a lot of my will-to-live before a refund was at last achieved about two months later. Shambolic. Why can't they use a reliable delivery service (which wasn't actually parcel force, but city sprint)?
Having now had two successfully fulfilled orders from Warren Evans I would recommend them to anyone without reservations. The deliveries are timed, with a call a few days ahead to confirm the two-hour window and a call on the day an hour or two ahead of actual delivery, so you can pop out to the shop without worrying that you'll miss it. The furniture is very well made and solid, lovely simple styles beautifully finished, and assembled for you in your room by polite normal people with no fuss. This is what internet shopping ought to be like.
I ordered a sofa from made.com; yes it took 10 weeks or so to arrive, and I had to screw the feet on myself (the horror), but it is a lovely sofa, gorgeous fabric and was a very good price. I had read bad reviews of HDNL and was apprehensive but everything turned out fine. So maybe I'm lucky but I really found it all to be fine. The only downside is at three months later the thing still reeks of factory chemicals, but I guess that will fade over time.
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