Gaynor Julie Marshall´s profile

Reviews (5)


rubbish company avoid

Site says next day dispatch or within a couple of days but no contact and no goods a week later. Emailed to ask for a refund but no response. Very poor



I ordered a bed on 15th May 2013 which was showing on their website as "in stock for next day delivery" I placed the order then web chatted a representative to confirm the order would be delivered the next day and was assured it would be. I emailed the company to ask for a delivery time slot and heard nothing. I the day of delivery in the afternoon I received an email saying that the bed could not be delivered until late June.


Rubbish Company

I ordered a bed on the 5th May for delivery on the 20th May. I emailed to ask if the bed could be delivered earlier on the 14th May and was confirmed it could be. Waited for the delivery but nobody turned up. Emailed the company to be told the bed was not in stock and would not be so until the end of June. How disgraceful they take your money and do not ensure that the goods are in stock for delivery. Still waiting for a refund

Julie, Rory Anderson, Vimal Raghwani, Rajab Hassan, Kay Trusselland Alan Williams found this review useful

16 May 2013

Reply from

Dear Gaynor,

Thank you for your review. I am really sorry about this. I am currently looking into how this has happened and will be in touch shortly. In the meantime I can confirm your refund has been processed.

Kind regards,




Ordered a bed on their website which went through. I received a confirmation email and I asked when the bed would be delivered only to be told it was not in stock and would not be so until the end of June

15 May 2013

Reply from Furnishinghomes

Dear Mrs Marshall,

Thank you for your feedback.
I am very sorry for any inconvenience caused and as you may
know we do not have a live stock level feature on our website. We do
mention that delivery time scales are “subject to stock availability” and
we recommend that every customer should make a stock inquiry prior to
making a purchase.
We work with 60 UK Suppliers and displaying more than 14000 items on our
website; it has proved extremely difficult to keep stock levels on all of
the items. We do stock a number of items; however, in most cases we rely
on our suppliers as well.

Please rest assured that your order was cancelled, as per your request and the funds should be into your account.

Should you wish to place another order with us in the future, we are willing to offer you a 5% discount.

With Kind Regards,

Customer Service Assistant

Great value, range of goods and super quick delivery

Have used Petmeds for some while now and always find their prices very competative. The goods are always delivered very quickly and I have no hesitation in recommending them.

Gaynor Julie Marshall´s profile

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Gaynor Julie Marshall
Female, 1970
United Kingdom