Steve Hoselitz´s profile

Reviews (2)


Does not live up to promise - and can't get in touch!

Giffgaff sounds like it is a breath of fresh air in the mobile phone jungle. Having been savaged by Orange/EE I was hoping to find a reliable and customer friendly service - but so far so bad!
They were supposed to transfer my number but it did not go without a serious hitch so I cannot receive messages. I sent their "agent" two messages since you cannot phone them, it seems - and they promised to get back to me within 24 hours but so far I have had no response from them at all.
So my phone is in limbo - like all the other businesses in the mobile phone market they seem quick to take your cash but slow to provide any kind of customer service!
There may be a "community" of helpers out there (so they say) but I have yet to find any support for my service at all!

Nihcaj found this review useful


OK - until something goes wrong - then heaven help you!

I have been using Vistaprint for many years to print cards, calendars and more... but recently I had cause to complain about and issue where they were charging more than they said.
I could not raise a complaint with them; they ignored emails; and their European staff who have rather poor English skills on the phone were just hopeless.
I tried to "escalate" my complaint but I suspect that the "customer services" staff get marked down for referring a complaint up the line - so they just will not do it despite saying that they will.
I will think VERY HARD before using them again!

04 December 2012

Reply from Vistaprint

Hi Steve, We apologize for any problems you may have encountered. One of our customer service will get in touch with you to check the case. Please feel free to contact our customer service on the toll free number 0800 496 0350 if you need any assistance.

Steve Hoselitz´s profile

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Steve Hoselitz
Usk, United Kingdom