Vistaprint

OK - until something goes wrong - then heaven help you!

I have been using Vistaprint for many years to print cards, calendars and more... but recently I had cause to complain about and issue where they were charging more than they said.
I could not raise a complaint with them; they ignored emails; and their European staff who have rather poor English skills on the phone were just hopeless.
I tried to "escalate" my complaint but I suspect that the "customer services" staff get marked down for referring a complaint up the line - so they just will not do it despite saying that they will.
I will think VERY HARD before using them again!

04 December 2012

Reply from Vistaprint

Hi Steve, We apologize for any problems you may have encountered. One of our customer service will get in touch with you to check the case. Please feel free to contact our customer service on the toll free number 0800 496 0350 if you need any assistance.