I ordered 2 in-stock tools and accessories from RayGrahams.com at 2am on a Friday, got the usual emails confirming etc. Then received a phone call at 11am requesting further information, an extra fraud fraud check due the order value (£1000+), which was a painless process. During the weekend their courier (DPD) sent their usual pre-delivery messages and on Monday morning the stuff was delivered. It was a smooth and pleasant process, even with the extra phone call, as the gent on the phone was pleasant while he explained etc.
I will be more than happy to purchase from RayGrahams.com again in the future as needed.
This is the second time I've ordered from Lawson HIS, they have decent prices, usually lower than Screwfix etc and have delivered, in good time, exactly what I thought I was buying, which isn't always what happens with Toolstation, who have in the past substituted some items with inferior/different items.
I've not used their returns process but the ordering and delivery process is smooth and straight froward.
I ordered a Bosch GSK18VLI on Friday at 1.30am, FFX processed the order and emailed saying so at 5.52am and then sent another email at 9.36 confirming stock and dispatch. Monday morning DPD delivered it, by lunchtime it was charged and I was using it.
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