I booked a hire car through Car Del Mar for my Scottish holiday, to collect from Edinburgh Station, and got confirmation of the details by email. A week before the trip I received booking documentation which said the pickup was Edinburgh Airport. I rang to explain they had made a mistake. They could not organise a car from that company from the railway station and insisted I rebook with another hire firm (through them) and pay an extra £50 to collect from the station. When I arrived at the station at the allotted time I was told there was no car available. My wife and I had to stand waiting in the station for two hours (I am 76 years old, she is 75) until a car was available. It was much bigger than the one I booked, and in order to take it I had to pay an additional £60. No explanation or apologies, or even a chair to wait on. A complete ripoff.
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