I have bought items from just about every online PC retailer in the UK.
AWD-IT will always be my first choice.
Firstly, their prices significantly cheaper than the competition (The overclocked motherboard/CPU/RAM bundle I bought was £100 cheaper than the same item at OCUK!)
And secondly, and this part is most important to me. Their customer service is second to none. My items took a little longer to despatch than I had anticipated(the bundle needed building and testing), but as soon as I called Paul at AWD he explained the delay, and took it upon himself to investigate for me. The next day he called me and had seen to it that everything was ready for despatch and sent out asap.
I had a query about a couple of the items, and it was nice to have someone to go to who already knew the details of my order. I was always responded to promptly (even though on the day they had email problems in the office) and I received follow up calls to ensure that I was happy right through until completion of the order.
After building my rig I had a technical query and was given swift and succinct advice from one of the technical guys, and told that if I ever have any questions or problems to just drop them a line.
Oh and one other small thing. Their telephone number is a local rate number and someone always picks up. Another similar company have a premium rate 0871 number and kept me holding for almost 20 minutes listening to automated messages which I find completely unacceptable.
In short, a great company, highly competitive pricing(I challenge you to find better elsewhere), and they are a good role model for how customer service should be done.
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