We subscribed to a Virgin premium fibre optic broadband package in central london 9 months ago - the system has gone down several times in the past few months due to 'technical issues'. The latest outage is apparently lasting three days - compounded by Virgin never answering their technical support line - in the end we only got through by calling the cancellation line to be told that Virgin would be working on the problem for three days! They had already had the system down for two days a few months ago to repair it. No apology and no offer of refunds. We will be cancelling and have already cancelled installation for a second premises
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