James Le Gallez´s profile

Reviews (7)

drinkstuff.com

Great prices, great range, fast delivery

Have used on a number of occasions, dispatch within a matter of hours and the prices can't be beat. Would recommend to everyone.

Website could definitely do with a new look though!

Jokers' Masquerade

Will never use again

I've been a long-standing customer of joke.co.uk and always used them for my fancy dress needs.
I ordered a costume on Friday 19th October (wanting it for the following Friday) but it wasn't dispatched until the following Thursday/Friday, even though they said they would get it there by the 26th. Therefore it was too late for Halloween weekend at that point.
But that's not what annoyed me, as I bought a replacement outfit elsewhere... it's the fact that they wouldn't refund the delivery charge that they charged me even though it didn't arrive when it said it would AND I had to pay for the return postage. Bang out of order.
Will never use this company again.

13 November 2012

Reply from Jokers' Masquerade

Hi James,

We would like to thank you for taking the time to leave us with a review. We are sorry to hear your parcel was received after Halloween. Looking into your order we can see the order was placed on the night of the 29th October, as such this was processed, packed and dispatched the next day. Once in the hands of Royal Mail, and for reasons we cannot ascertain, the parcel was delivered a day late. Such an error is extremely rare and on this occasion Royal Mail have let both you and us down. We can fully understand your frustration and would like to assure you that this case will be highlighted to our contact at Royal Mail. £5 has been refunded back to you in accordance with our compensation levels for late delivery. I hope the service from us as the retailer will lend us the opportunity to welcome you back to Jokers' Masquerade in the future.

Kind Regards,
Lucy

Audioaffair

Perfect, will use again and again

Ordered the latest Yamaha soundbar, which was out of stock everywhere. Had it shipped to the Channel Islands, no charge for postage and they automatically took off the VAT - delivered within a few days and was the cheapest on the net. Would recommend to everyone!

Asos

Incredible service and fast delivery

Have been a customer of ASOS for years and having placed over 30 orders was surprised to see their overall rating is only 8/10! They're customer service is unrivalled, especially if you tweet them @ASOS_HereToHelp - you'll get a response within an hour. Delivery is within 72 hours and it's only £3.95 (there's also a free service)! There are even quicker options if you want to pay a bit more. Plus the addition of free returns and exchanges.

Potn

Fast delivery, great prices

First time using POTN and will definitely use again and again! Item arrived in two days and was the cheapest on the net! Would recommend to anyone

Monster Supplements

Good value for money and quick delivery

My first order with Monster Supps was perfect. I ordered PhD Pharma whey protein on the Friday afternoon and it arrived on the Wednesday morning.
The price for the product I chose was the best I could find on the internet and I received a free shaker with my order too! I was also happy to have received a free trial pack of a different PhD Pharma product (that was the same flavour, noted!) included with my order, which was a nice surprise.

Overall I can't fault them and hope I have the same experience with my next order

Mazuma Mobile

Use again and again

This is the fourth or fifth time I've used Mazuma. They normally offer the best price - some companies may offer £10 or £20 more, but they often con you and offer less when you send the phone in. Mazuma are trust-worthy and always pay what they offer. I sent the phone in late and still got the offer price direct to my bank a couple of days later

James Le Gallez´s profile

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James Le Gallez
Reviewer
Male, 1989
Guern, United Kingdom

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