A company is only as strong as its weakest link, and unfortunately for Pixmania it is the delivery company it chooses to use that lets the whole operation down. Bpost2, a Belgian company, seems to always have problems with the products it delivers to me. Apprently they use Yodel in this country - what a mistake!
For example every single order I have made has had 'Attempt delivery failed - Item put physically in warehouse' and 'Item missorted' within the schedule. They also attempted to deliver at my place of work at 5:47 (open till 9pm) and they failed because we were closed - we were not!
It states that this was 'Fast Delivery 2-3 days' sorry don't state it if you can not meet this, even if you are a European company, which is no excuse! It normally takes at least a week to arrive.
I am still to get one parcel I ordered 2 weeks ago.
Now luckily am not in a rush for these products but I would hesitate to use Pixmania due to the poor delivery company they choose to use - it shows disregard for their customers, especially given the amount of complaints stating this exact same reason.
It is a shame as Pixmania seems a company with decent prices and wants to please - they just need to wake up and change logistics operator to a more reliable operator.
UPDATE: 27th September - Still no parcel delivered
After being in touch with Rachel (of Pixmania) who has tried to solve this logistics problem the second parcel I ordered has still not arrived.
Yodel has had my parcel now for 9 days, it has travelled around the country without even sending me a postcard. It even disappeared for 6 days!
My final thought is if a delivery company is this bad (Yodel) why on earth use them - it is like rewarding bad service and shows contempt for customers.
Samuel Tait found this review useful
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