Michelle L´s profile

Reviews (1)

Yale door

"Unreliable, Faulty installation, unresolved after 4 months!!"

After purchasing the door, Evander (subcontracted installer) turned up late (after waiting for them all day). The door frame was apparently distorted during the installation, leaving a gap at the bottom that lets cold air in. After many phone calls and emails from us to Evander and Yale (including formal complaint letter), the issue is not solved. Yale acknowledged that it "sounded like the door needed a spacer". Evander said it was a manufacturing fault(=Yale), Yale said it was to do with the installation (=Evander)! As far as we know, Yale are still waiting for the Engineer's report from Evander before they can action anything (this is 3 months after the engineer came out to do the report on the fault - what a joke!). If you want a composite door, give some thought to getting a Yale one (as you pay in advance,if any problems, don't expect them to be helpful/resolved!). Your local door/window company might be a safer (and cheaper) bet for a composite door. We read about the one-off negative reviews and risked it, wish we hadn't. Finally able to leave a review on trustpilot - apparently someone is still working on my case at Yale door. Their complaints department still haven´t responded to my letter sent by recorded delivery. I´m not hopeful. You have been warned!

Mark Hawkinsand Anonymous found this review useful

Michelle L´s profile

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Michelle L
United Kingdom